Q: How can I cancel my order? 
A: You can cancel your order before it ships by contacting us. Once the order has been shipped, cancellations are not possible.

Q: What if I entered the wrong email or shipping address?
A: Contact us as soon as possible. We can update your information before the order ships, but cannot change an order after shipment.

Q: Can I return or exchange?
A: Returns are accepted within 30 days for unused items in their original packaging. Exchanges are handled as a return followed by a new purchase.

Q: Who pays for return shipping?
A: We cover return shipping for approved returns due to defects, damage, or incorrect items.

Q: How long is the product warranty?
A: We offer a 2-year warranty on all products.

Q: What does the warranty cover?
A: The warranty covers manufacturing defects, material issues , or damage not caused by misuse or normal wear.

Q: What is not covered under warranty?
A: Damage caused by improper installation, accidents, natural disasters, or normal wear and tear is not covered.

Q: How do I return a damaged or defective item?
A: Contact us within 48 hours of delivery with photos of the item and packaging. We will provide a free replacement or refund.

Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, Shop Pay, Apple Pay, and Google Pay. All payments are processed securely.

Q: How long does shipping take?
A: Orders are typically processed within 2–3 business days and delivered within 5–8 business days in the U.S.

Q: Can I track my order?
A: Yes, a tracking number will be provided via email once your order ships.

Q: Do you ship internationally?
A: Currently, we only ship within the United States.

Q: Can I order in bulk for commercial projects?
A: Yes, for bulk or large design projects, contact us directly for special pricing and shipping options.

Q: What if my order arrives late?
A: Shipping times may vary during holidays or high-demand periods. Contact us if your order is significantly delayed.

Q: How do I clean a stain on a rug or textile decor?
A: Blot spills immediately with a clean, dry cloth. Use mild soap and water for spot cleaning. Never use harsh bleach.

Q: Can I request a finish or material sample before buying?
A: Yes, contact us to request photos or available swatches of metal finishes, fabric shades, or rug materials.

Q: What should I do if I receive the wrong item?
A: Contact us immediately. We will send the correct item and cover all associated shipping costs.

Q: Do you offer seasonal or promotional discounts?
A: Yes, we occasionally offer discounts. Sign up for our newsletter to stay updated on our latest sales.